Users requested a more dynamic and intuitive workflow for reviewing and maintaining service authorizations in AssureCare's utilization management module. The primary business goal is to help reduce time spent on the Service Authorization process by 50%. This will help improve the user's day-to-day workflow and allow for easier reporting and decision making.
The primary users of this module are nurses and physicians. I had the opportunity to speak some of the nurses who have worked with AssureCare's and other similar applications
The service authorization process is too manual right now. It takes much longer to complete approvals because it’s not always clear what the next step should be.
To improve efficiency, I replaced the details pages with modals, allowing users to add and edit items without losing context of previously added items. I also proposed automatically filling in inputs like date and time or descriptions when applicable to reduce manual entry and enhance the user experience.
The workflow shows the two outcomes for an authorization once it is input into the system.
The design decisions I made had the greatest impact on the authorization page and the detail page, which are shown below.
This project underwent multiple iterations with a variety of stakeholders, which taught me how to balance business objectives, technical constraints, and design goals. I also gained a deep appreciation for the importance of product and design documentation. In the final iteration of this project, I meticulously reviewed every screen and component and documented all key design decisions that were made throughout the project.
As this project moved to implementation, I worked closely with the product owner and engineering team to deliver an accessible and streamlined workflow. The many iterations of this project allowed me to gain a deep insight into the complex and unique user journey.
Recommendation of my work from a key internal stakeholder via LinkedIn:
I wholeheartedly recommend Lauren as a highly skilled UI/UX Designer with a deep understanding of user needs and a proven ability to create intuitive, visually appealing interfaces that deliver exceptional user experiences. Her strong background, combined with excellent execution and collaborative spirit, makes her a valuable asset to any team looking to elevate their product design
Users requested a more dynamic and intuitive workflow for reviewing and maintaining service authorizations in AssureCare's utilization management module. The primary business goal is to help reduce time spent on the Service Authorization process by 50%. This will help improve the user's day-to-day workflow and allow for easier reporting and decision making.
The primary users of this module are nurses and physicians. I had the opportunity to speak some of the nurses who have worked with AssureCare's and other similar applications
The service authorization process is too manual right now. It takes much longer to complete approvals because it’s not always clear what the next step should be.
The workflow shows the two outcomes for an authorization once it is input into the system.
The design decisions I made had the greatest impact on the authorization page and the detail page, which are shown below.
My goals were to enhance the product’s accessibility and improve the overall efficiency and performance of the Utilization Management platform. This would save users time and provide a more focused experience. In my designs, I aimed to
I ensured design consistency by incorporating components from the Design System, such as tabs, sections, and modals, to streamline the workflow. Additionally, I refined the authorization header and details to display information at a glance while highlighting key details like status, turn around time (TAT), and due date.
To improve efficiency, I replaced the details pages with modals, allowing users to add and edit items without losing context of previously added items. I also proposed automatically filling in inputs like date and time or descriptions when applicable to reduce manual entry and enhance the user experience.
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The workflow shows the two outcomes for an authorization once it is input into the system.
The design decisions I made had the greatest impact on the authorization page and the detail page, which are shown below.
To improve efficiency, I replaced the details pages with modals, allowing users to add and edit items without losing context of previously added items. I also proposed automatically filling in inputs like date and time or descriptions when applicable to reduce manual entry and enhance the user experience.
This project underwent multiple iterations with a variety of stakeholders, which taught me how to balance business objectives, technical constraints, and design goals. I also gained a deep appreciation for the importance of product and design documentation. In the final iteration of this project, I meticulously reviewed every screen and component and documented all key design decisions that were made throughout the project.
As this project moved to implementation, I worked closely with the product owner and engineering team to deliver an accessible and streamlined workflow. The many iterations of this project allowed me to gain a deep insight into the complex and unique user journey.
Recommendation of my work from a key internal stakeholder via LinkedIn:
I wholeheartedly recommend Lauren as a highly skilled UI/UX Designer with a deep understanding of user needs and a proven ability to create intuitive, visually appealing interfaces that deliver exceptional user experiences. Her strong background, combined with excellent execution and collaborative spirit, makes her a valuable asset to any team looking to elevate their product design
Users requested a more dynamic and intuitive workflow for reviewing and maintaining service authorizations in AssureCare's utilization management module. The primary business goal is to help reduce time spent on the Service Authorization process by 50%. This will help improve the user's day-to-day workflow and allow for easier reporting and decision making.
The primary users of this module are nurses and physicians. I had the opportunity to speak some of the nurses who have worked with AssureCare's and other similar applications
The service authorization process is too manual right now. It takes much longer to complete approvals because it’s not always clear what the next step should be.
The workflow shows the two outcomes for an authorization once it is input into the system.
The design decisions I made had the greatest impact on the authorization page and the detail page, which are shown below.
To improve efficiency, I replaced the details pages with modals, allowing users to add and edit items without losing context of previously added items. I also proposed automatically filling in inputs like date and time or descriptions when applicable to reduce manual entry and enhance the user experience.
Users requested a more dynamic and intuitive workflow for reviewing and maintaining service authorizations in AssureCare's utilization management module. The primary business goal is to help reduce time spent on the Service Authorization process by 50%. This will help improve the user's day-to-day workflow and allow for easier reporting and decision making.
The primary users of this module are nurses and physicians. I had the opportunity to speak some of the nurses who have worked with AssureCare's and other similar applications
The service authorization process is too manual right now. It takes much longer to complete approvals because it’s not always clear what the next step should be.
The workflow shows the two outcomes for an authorization once it is input into the system.
The design decisions I made had the greatest impact on the authorization page and the detail page, which are shown below.
My goals were to enhance the product’s accessibility and improve the overall efficiency and performance of the Utilization Management platform. This would save users time and provide a more focused experience. In my designs, I aimed to
I ensured design consistency by incorporating components from the Design System, such as tabs, sections, and modals, to streamline the workflow. Additionally, I refined the authorization header and details to display information at a glance while highlighting key details like status, turn around time (TAT), and due date.
Users requested a more dynamic and intuitive workflow for reviewing and maintaining service authorizations in AssureCare's utilization management module. The primary business goal is to help reduce time spent on the Service Authorization process by 50%. This will help improve the user's day-to-day workflow and allow for easier reporting and decision making.
The primary users of this module are nurses and physicians. I had the opportunity to speak some of the nurses who have worked with AssureCare's and other similar applications
The service authorization process is too manual right now. It takes much longer to complete approvals because it’s not always clear what the next step should be.
The workflow shows the two outcomes for an authorization once it is input into the system.
The design decisions I made had the greatest impact on the authorization page and the detail page, which are shown below.
My goals were to enhance the product’s accessibility and improve the overall efficiency and performance of the Utilization Management platform. This would save users time and provide a more focused experience. In my designs, I aimed to
I ensured design consistency by incorporating components from the Design System, such as tabs, sections, and modals, to streamline the workflow. Additionally, I refined the authorization header and details to display information at a glance while highlighting key details like status, turn around time (TAT), and due date.
To improve efficiency, I replaced the details pages with modals, allowing users to add and edit items without losing context of previously added items. I also proposed automatically filling in inputs like date and time or descriptions when applicable to reduce manual entry and enhance the user experience.
A key aspect of this workflow is approving or denying service lines. After consulting with the internal team, I learned enabling users to bulk approve or deny lines when applicable was crucial. Since all service lines must be decisioned before an authorization is complete, the bulk decisioning feature ensures a smoother, more structured process.
In the current application all of these can be done on the same page, which creates a lot of room for error. A design decision I made was to split the service line workflow into adding and editing lines and decisioning lines.
This project underwent multiple iterations with a variety of stakeholders, which taught me how to balance business objectives, technical constraints, and design goals. I also gained a deep appreciation for the importance of product and design documentation. In the final iteration of this project, I meticulously reviewed every screen and component and documented all key design decisions that were made throughout the project.
As this project moved to implementation, I worked closely with the product owner and engineering team to deliver an accessible and streamlined workflow. The many iterations of this project allowed me to gain a deep insight into the complex and unique user journey.
Recommendation of my work from a key internal stakeholder via LinkedIn:
I wholeheartedly recommend Lauren as a highly skilled UI/UX Designer with a deep understanding of user needs and a proven ability to create intuitive, visually appealing interfaces that deliver exceptional user experiences. Her strong background, combined with excellent execution and collaborative spirit, makes her a valuable asset to any team looking to elevate their product design
Users requested a more dynamic and intuitive workflow for reviewing and maintaining service authorizations in AssureCare's utilization management module. The primary business goal is to help reduce time spent on the Service Authorization process by 50%. This will help improve the user's day-to-day workflow and allow for easier reporting and decision making.
The primary users of this module are nurses and physicians. I had the opportunity to speak some of the nurses who have worked with AssureCare's and other similar applications
The service authorization process is too manual right now. It takes much longer to complete approvals because it’s not always clear what the next step should be.
The workflow shows the two outcomes for an authorization once it is input into the system.
The design decisions I made had the greatest impact on the authorization page and the detail page, which are shown below.
This project underwent multiple iterations with a variety of stakeholders, which taught me how to balance business objectives, technical constraints, and design goals. I also gained a deep appreciation for the importance of product and design documentation. In the final iteration of this project, I meticulously reviewed every screen and component and documented all key design decisions that were made throughout the project.
As this project moved to implementation, I worked closely with the product owner and engineering team to deliver an accessible and streamlined workflow. The many iterations of this project allowed me to gain a deep insight into the complex and unique user journey.
Recommendation of my work from a key internal stakeholder via LinkedIn:
I wholeheartedly recommend Lauren as a highly skilled UI/UX Designer with a deep understanding of user needs and a proven ability to create intuitive, visually appealing interfaces that deliver exceptional user experiences. Her strong background, combined with excellent execution and collaborative spirit, makes her a valuable asset to any team looking to elevate their product design
Users requested a more dynamic and intuitive workflow for reviewing and maintaining service authorizations in AssureCare's utilization management module. The primary business goal is to help reduce time spent on the Service Authorization process by 50%. This will help improve the user's day-to-day workflow and allow for easier reporting and decision making.
The primary users of this module are nurses and physicians. I had the opportunity to speak some of the nurses who have worked with AssureCare's and other similar applications
The service authorization process is too manual right now. It takes much longer to complete approvals because it’s not always clear what the next step should be.
To improve efficiency, I replaced the details pages with modals, allowing users to add and edit items without losing context of previously added items. I also proposed automatically filling in inputs like date and time or descriptions when applicable to reduce manual entry and enhance the user experience.
This project underwent multiple iterations with a variety of stakeholders, which taught me how to balance business objectives, technical constraints, and design goals. I also gained a deep appreciation for the importance of product and design documentation. In the final iteration of this project, I meticulously reviewed every screen and component and documented all key design decisions that were made throughout the project.
As this project moved to implementation, I worked closely with the product owner and engineering team to deliver an accessible and streamlined workflow. The many iterations of this project allowed me to gain a deep insight into the complex and unique user journey.
Recommendation of my work from a key internal stakeholder via LinkedIn:
I wholeheartedly recommend Lauren as a highly skilled UI/UX Designer with a deep understanding of user needs and a proven ability to create intuitive, visually appealing interfaces that deliver exceptional user experiences. Her strong background, combined with excellent execution and collaborative spirit, makes her a valuable asset to any team looking to elevate their product design
The workflow shows the two outcomes for an authorization once it is input into the system.
The design decisions I made had the greatest impact on the authorization page and the detail page, which are shown below.
This project underwent multiple iterations with a variety of stakeholders, which taught me how to balance business objectives, technical constraints, and design goals. I also gained a deep appreciation for the importance of product and design documentation. In the final iteration of this project, I meticulously reviewed every screen and component and documented all key design decisions that were made throughout the project.
As this project moved to implementation, I worked closely with the product owner and engineering team to deliver an accessible and streamlined workflow. The many iterations of this project allowed me to gain a deep insight into the complex and unique user journey.
Recommendation of my work from a key internal stakeholder via LinkedIn:
I wholeheartedly recommend Lauren as a highly skilled UI/UX Designer with a deep understanding of user needs and a proven ability to create intuitive, visually appealing interfaces that deliver exceptional user experiences. Her strong background, combined with excellent execution and collaborative spirit, makes her a valuable asset to any team looking to elevate their product design
Users requested a more dynamic and intuitive workflow for reviewing and maintaining service authorizations in AssureCare's utilization management module. The primary business goal is to help reduce time spent on the Service Authorization process by 50%. This will help improve the user's day-to-day workflow and allow for easier reporting and decision making.
The primary users of this module are nurses and physicians. I had the opportunity to speak some of the nurses who have worked with AssureCare's and other similar applications
The service authorization process is too manual right now. It takes much longer to complete approvals because it’s not always clear what the next step should be.
The workflow shows the two outcomes for an authorization once it is input into the system.
The design decisions I made had the greatest impact on the authorization page and the detail page, which are shown below.
My goals were to enhance the product’s accessibility and improve the overall efficiency and performance of the Utilization Management platform. This would save users time and provide a more focused experience. In my designs, I aimed to
I ensured design consistency by incorporating components from the Design System, such as tabs, sections, and modals, to streamline the workflow. Additionally, I refined the authorization header and details to display information at a glance while highlighting key details like status, turn around time (TAT), and due date.
To improve efficiency, I replaced the details pages with modals, allowing users to add and edit items without losing context of previously added items. I also proposed automatically filling in inputs like date and time or descriptions when applicable to reduce manual entry and enhance the user experience.
A key aspect of this workflow is approving or denying service lines. After consulting with the internal team, I learned enabling users to bulk approve or deny lines when applicable was crucial. Since all service lines must be decisioned before an authorization is complete, the bulk decisioning feature ensures a smoother, more structured process.
In the current application all of these can be done on the same page, which creates a lot of room for error. A design decision I made was to split the service line workflow into adding and editing lines and decisioning lines.
This project underwent multiple iterations with a variety of stakeholders, which taught me how to balance business objectives, technical constraints, and design goals. I also gained a deep appreciation for the importance of product and design documentation. In the final iteration of this project, I meticulously reviewed every screen and component and documented all key design decisions that were made throughout the project.
As this project moved to implementation, I worked closely with the product owner and engineering team to deliver an accessible and streamlined workflow. The many iterations of this project allowed me to gain a deep insight into the complex and unique user journey.
Recommendation of my work from a key internal stakeholder via LinkedIn:
I wholeheartedly recommend Lauren as a highly skilled UI/UX Designer with a deep understanding of user needs and a proven ability to create intuitive, visually appealing interfaces that deliver exceptional user experiences. Her strong background, combined with excellent execution and collaborative spirit, makes her a valuable asset to any team looking to elevate their product design
